Digisell | Customer advisor

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Main missions

Your main mission is to generate the number of leads set by your direct superior, Team leader and validated by the quality unit;

Your leads will then have to be transformed into a sale by the confirmation cell;

Your objectives in terms of turnover (daily, weekly, monthly) will be communicated by your Team Leader.

Activities and tasks

Chain calls at a steady pace;

Verify prospects' eligibility by following specific conversation-driving scripts;

Identify or create their needs;

Direct prospects to our products/services.

Save all leads generated on the corresponding tool.

Mastering work tools

Profile :

Chain calls at a steady pace;

Telephone fluency, good elocution

Comfortable with office tools

Good interpersonal skills / Sense of diplomacy / Friendliness /

Smiling/ empathetic and resistant to stress

Sense of hospitality and service

Active listening

Power of persuasion

Smiling, empathetic and resistant to stress

Positioning in the organization

You will report directly to your line manager, Team Leader.

Means and prerogatives

Vous serez amenées à utiliser différents outils de communication : Téléphonie, e-mailing, CRM…

Internal relations

Team Leader ;
Quality department ;
Service confirmation.

Summary

Send your CV Main missions Activities and tasks Profile Positioning in the organization Means and prerogatives Internal relations

Customer advisor

Send your CV

Main missions

Activities and tasks

Chain calls at a steady pace;

Verify prospects' eligibility by following specific conversation-driving scripts;

Identify or create their needs;

Direct prospects to our products/services.

Save all leads generated on the corresponding tool.

Mastering work tools

Profile :

Chain calls at a steady pace;

Telephone fluency, good elocution

Comfortable with office tools

Good interpersonal skills / Sense of diplomacy / Friendliness /

Smiling/ empathetic and resistant to stress

Sense of hospitality and service

Active listening

Power of persuasion

Smiling, empathetic and resistant to stress

Positioning in the organization

Means and prerogatives

Internal relations

Summary

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